We will not be changing how we use your personal information, but the new Privacy Policy provides you with additional details such as:

  • your rights under GDPR in relation to the information that we hold about you;
  • how we collect your personal data;
  • the type of information that we collect about you
  • the legal basis for processing your personal data and how we use it.


1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.


2. Who We Are

We are part of the Institut français worldwide network promoting French language and culture and encouraging cross-cultural exchange and cultural diversity.

We have appointed a Data Protection Officer who is responsible for monitoring our data protection compliance.

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at sg@institutfrancais.org.uk


3. Collection of Personal Data

We collect personal data from you for one or more of the following purposes:

  • to provide a high level of customer service and to notify you of any security and data breach alerts, and technical notices;
  • to communicate with you about our offers, promotions, upcoming events, reviews and other news or those of our selected partners – this may be via email, telephone, text message and/or push notification – you can change your marketing preferences;
  • to facilitate profiling, segmentation and personalisation – these may be based on location, preferences, interests and past actions;
  • to initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
  • to fulfil a contract that we have entered with you or with the entity that you represent;
  • to manage any communication between you and us.


Technical Information

In addition, and to ensure that each visitor to our website can use and navigate it effectively, we collect the following:

  • technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
  • your login information, browser type and version, time zone setting, browser plug-in types and versions;
  • operating system and platform;
  • information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.


About Cookies

What are cookies?

A cookie is a small file which is downloaded to your device when you visit a website. Cookies are used by a lot of websites for a lot a different reasons; they could help to remember your language preference, to navigate between the pages seamlessly, or to count the number of views of a page… usually to improve to user experience.
More information on the ICO website


How do we use cookies?

We use 3 types of cookies:

  • Session Cookies
    This cookie allows you to navigate in the website properly. It won’t store any information for marketing purposes, and it will be automatically deleted when you close your browser.
  • Booking Cookies
    This cookie allows you to use the secure online booking.
  • Analytics Cookies
    These cookies allow us to collect information about how visitors use our website (such as which pages are the most viewed, how many visitors came last month, if they used a search engine to find the website…). The data is collected anonymously and helps us improve the website.


4. Legal Basis for Precessing your Personal Data

We will process your personal data where it is necessary:

  • for the performance or entering into of a contract with you, including to provide our offering, process your payment and to respond to enquiries and bookings made by you;
  • for compliance with our legal obligations
  • for furthering our legitimate interests including to:
    • carry out behavioural advertising
    • prevent, detect and investigate fraud or illegal activity

We may also process your personal data based on any consent given by you. This consent may be updated by visiting our preference centre.

Find out more


5. Protection of your Personal Data

We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf. We do not sell, rent or share personal information with third parties.

We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.


6. Your Rights as a Data Subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email sg@institutfrancais.org.uk or use the information supplied in the Contact us section below. Your rights are as follows:

  • The right to be informed
    As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
  • The right of access
    You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you.
  • The right to rectification
    When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
  • The right to erasure (the ‘right to be forgotten’)
    Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. We will take all reasonable steps to ensure erasure.
  • The right to restrict processing
    You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure.
  • The right to data portability
    You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
  • The right to object
    You have the right to object to our processing of your data where

    • Processing is based on legitimate interest;
    • Processing is for the purpose of direct marketing;
    • Processing is for the purposes of scientific or historic research;
    • Processing involves automated decision-making and profiling.


7. Contact Us

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to sg@institutfrancais.org.uk.

Alternatively, you can contact us using the following postal address or telephone number:

  • Address
    17 Queensberry Place
    London SW7 2DT
    United Kingdom
  • Telephone
    +44 (0)20 7871 3515


Our telephone switchboard is open:

  • Mon & Tue: 17.00 – 22.30
  • Wed to Sun: 10.00 – 22.30

Our switchboard team will take a message and ensure the appropriate person responds as soon as possible.