In line with the latest Government decisions, the activities of the Institut français are suspended onsite until further notice, but carry on online with innovative and creative programmes. Stay tuned for updates which will be issued from the UK government by the end of the year.
The Cultural Centre
- From 16 December: In line with the latest Government decisions, the activities of the Institut français (Ciné Lumière, Click & Collect of the Library, Café Tangerine) are suspended onsite until further notice, but carry on online with innovative and creative programmes.
The Language Centre
- French courses continue online, so students can keep learning with their teachers.
Cultural Centre Safety Measures
ONLINE BOOKING & E-TICKETING
For safety reasons, online booking and e-ticketing are strongly encouraged.
Cinema tickets are available to book in advance on our website, and we have reduced our booking fee to 70p to encourage visitors to book online. Confirmation emails on your smartphone can be used as tickets.
If booking online is not possible, you will be allowed to purchase your ticket onsite. Please note that our tills will only be accepting contactless card payments up to a value of £45.
Multiple tickets can only be purchased within the same household or support bubble.
Please do not attend if you are experiencing symptoms of Covid-19 or are self-isolating.
Social distancing measures are implemented across all areas within the Cultural Centre.
We have carefully designed a one-way circulation highlighted by floor and wall signage to avoid visitors crossing paths and to ease circulation in and out of the building.
Our booking system is updated to allow you to sit with your friends and family in the main cinema while ensuring a safe distance between visitors from separate groups.
Face covering is compulsory in our premises.
Hand sanitizer stations are provided in the different areas of the building for visitors and employees.
Our already high cleaning standards are enhanced by a cleaning programme designed to clean and sanitise the high touch points in the different areas of the building.
Additional cleaning time and airing of the cinema are added between films.
La Médiathèque follows health recommendations from authorities regarding quarantining items after they are returned. The items are removed from your card before being quarantined. Once quarantine is completed, library staff put them back into circulation.
We have added safety screens in the reception area where safe distancing cannot be maintained.
Time stated is for the start of the screening. The film starts 10 minutes later. Latecomers will be given alternative seats to those specified on the ticket. We reserve the right to refuse admission if tickets holders are more than 15 minutes late.
STAGGERED FILM TIMES
Film start and end times are staggered to reduce visitors cross paths with other visitors going in or out of our other screen, avoid buildup of crowds in the foyer, and allow for extra cleaning and airing time in the cinema.
TRAINING & PPE
All employees receive specific COVID-19 training and PPE are provided to employees where the risk assessment has deemed it necessary, in line with government requirements.
Our trained staff is on hand to offer assistance to visitors.
Language Centre Safety Measures
ONLINE BOOKING & CONTACTLESS PAYMENT
We highly recommend to register online when possible: it is the fastest and easiest way to do so. Our visitor service assistants remain available over the phone or through email if you need assistance.
Our tills only accept contactless card payments up to a value of £45.
Cash and cheques not accepted.
We continue to observe a 2-meter social distancing rule for further safety. In order to maximise distancing, capacity per classroom-based course will be limited to 9 students.
We have carefully designed a one-way circulation highlighted by floor and wall signage and so as to avoid visitors crossing paths and to ease the circulation in and out of the building.
Students should bring their own material such as books, pens, pencils…
Face covering is compulsory throughout the building, unless advised otherwise by the government. Unless made mandatory by the government, face covering is not made compulsory during classes if students observe a strict 2-meter distance and do not face each other.
Hand sanitizer stations are provided in classrooms, ancillary spaces and offices for students and employees, as well as cleaning wipes and disinfectant spray.
Our already high cleaning standards are enhanced by a cleaning programme designed to clean and sanitise the high touch points within the building. All classrooms are aerated and cleaned between use.
We have added safety screens at our reception office, examination rooms, and any other location where they might be needed, such as private lesson rooms.
All students are required to arrive in advance, at least 15 minutes ahead of the beginning time, to allow everyone to enter the building in an orderly and distanced fashion.
TRAINING & PPE
All employees receive specific COVID-19 training and PPE is provided to employees where the risk assessment has deemed it necessary, in line with government requirements.
Our trained staff is on hand to offer assistance to visitors. We remain committed to being a safe and comfortable place to learn French.