COVID-19 (Coronavirus) Opening & Safety Measures

The Institut français is now open and ready to welcome you back! Our priority is to provide a safe, comfortable and pleasing visitor experience, in line with government guidance.

We have implemented measures so you are safe when visiting both the Cultural Centre and the Language Centre.

Check opening times and measures below.

 

Opening Times

    The Language Centre is open throughout the summer

    • From Mon to Thu: from 9.30 to 19.30
    • Fri & Sat: from 9.30 to 16.00
    • Sun: closed

    Cultural Centre Summer Break
    The Cultural Centre closes on 23 July.

      Ciné Lumière reopens on 25 August

      • From Wed to Fri: from 17.00 to 21.00
      • Sat & Sun: from 13.00 to 21.00

       
      La Médiathèque & Bibliothèque Quentin Blake reopen on 1 September

      • From Wed to Sat : from 13.00 to 18.00
      • From Sun to Tue: closed

 
Below is the list of precautions we are taking to support the comfort and safety of everyone in our building. This list will continue to be updated in the run-up to reopening.
 
 

Cultural Centre Safety Measures

 
ONLINE BOOKING & E-TICKETING

For safety reasons, online booking and e-ticketing are strongly encouraged.

Cinema tickets are available to book in advance on our website, and we have reduced our booking fee to 70p to encourage visitors to book online. Confirmation emails on your smartphone can be used as tickets.

If booking online is not possible, you will be allowed to purchase your ticket onsite. Please note that our tills will only be accepting contactless card payments up to a value of £45.

Multiple tickets (up to 6) can only be purchased within the same household or support bubble.

Please do not attend if you are experiencing symptoms of Covid-19 or are self-isolating.
 

SOCIAL DISTANCING

Social distancing measures are implemented across all areas within the Cultural Centre.

We have carefully designed a one-way circulation supported by floor and wall signage to avoid visitors crossing paths and to ease circulation in and out of the building. When one-way is not possible we have indicated who has priority.

Our booking system is updated to allow you to sit with your friends and family in the main cinema while ensuring a safe distance between visitors from separate groups.
 
FACE COVERING

Face covering is compulsory in our premises.
 

HAND HYGIENE

Hand sanitizer stations are provided in the different areas of the building for visitors and employees.
 
INCREASED CLEANING

Our already high cleaning standards are enhanced by a cleaning programme designed to clean and sanitise the high touch points in the different areas of the building.

Additional cleaning time and airing of the cinema are added between films.

La Médiathèque follows health recommendations from authorities regarding quarantining items after they are returned. The items are removed from your card before being quarantined. Once quarantine is completed, library staff put them back into circulation.
 
PLASTIC SCREENS

We have added safety screens in the reception area where safe distancing cannot be maintained.
 
CINEMA ADMISSION

Time stated is for the start of the screening. The film starts 10 minutes later. Latecomers are given alternative seats to those specified on the ticket. We reserve the right to refuse admission if tickets holders are more than 15 minutes late.
 
STAGGERED FILM TIMES

Film start and end times are staggered to reduce visitors cross paths with other visitors going in or out of our other screen, avoid buildup of crowds in the foyer, and allow for extra cleaning and airing time in the cinema.

 
INCREASED AIR VENTILATION

Ciné Lumière I & II will be ventilated between each screening.
 
TRAINING & PPE

All employees are receiving specific COVID-19 training and PPE is provided to employees where the risk assessment has deemed it necessary, in line with government requirements.

Our trained staff is on hand to offer assistance to visitors.
 
NHS TEST AND TRACE

In line with governmental regulation, every visitor over the age of 16 will be asked to either scan the official NHS QR code poster with the NHS COVID-19 app, or to provide their names and contact details to a member of staff upon arrival. Contact details will be kept for 21 days prior to destruction.

Please note that the visitors who would refuse to comply with this legal requirement might be asked to leave our premises.
 
 

Language Centre Safety Measures

The Language Centre opens from Saturday 15 May for a certain number of classes.

It will also open its doors for enquiry at limited times (Mon-Wed: 4pm-7pm and Thu-Sat: 10am-2pm).
 
ONLINE BOOKING & CONTACTLESS PAYMENT

We highly recommend to register online when possible: it is the fastest and easiest way to do so. Our visitor service assistants remain available over the phone or through email if you need assistance.

Our tills only accept contactless card payments up to a value of £45.
Cash and cheques not accepted.
 
SOCIAL DISTANCING

We continue to observe a 2-meter social distancing rule for further safety. In order to maximise distancing, capacity per classroom-based course will be limited to 9 students.

We have carefully designed a one-way circulation highlighted by floor and wall signage and so as to avoid visitors crossing paths and to ease the circulation in and out of the building.

Students should bring their own material such as books, pens, pencils…
 
FACE COVERING

Face covering is compulsory throughout the building, unless advised otherwise by the government. Face covering is not compulsory during classes if students observe a strict 2-meter distance and do not face each other.
 
HAND HYGIENE

Hand sanitizer stations are provided in classrooms, ancillary spaces and offices for students and employees, as well as cleaning wipes and disinfectant spray.
 
INCREASED CLEANING

Our already high cleaning standards are enhanced by a cleaning programme designed to clean and sanitise the high touch points within the building. All classrooms are aerated and cleaned between use.
 
PLASTIC SCREENS

We have added safety screens at our reception office, examination rooms, and any other location where they might be needed, such as private lesson rooms.
 
ADMISSION

All students are required to arrive at least 15 minutes ahead of the beginning time of the class, to allow everyone to enter the building in an orderly and distanced fashion.
 
TRAINING & PPE

All employees receive specific COVID-19 training and PPE is provided to employees where the risk assessment has deemed it necessary, in line with government requirements.

Our trained staff is on hand to offer assistance to visitors. We remain committed to being a safe and comfortable place to learn French.
 
NHS TEST AND TRACE

In line with governmental regulation, every visitor over the age of 16 will be asked to either scan the official NHS QR code poster with the NHS COVID-19 app, or to provide their names and contact details to a member of staff upon arrival. Contact details will be kept for 21 days prior to destruction.

Please note that the visitors who would refuse to comply with this legal requirement might be asked to leave our premises.