Terms and Conditions

1. General Policy

1.1 Fees are effective from 01/01/2017 and are payable in advance. They are not subject to VAT.
1.2 Payments by card or bank transfer are accepted.
1.3 Fees are exclusive of books (except where otherwise indicated).
1.4 A free evaluation/advice service is provided at the Institut français to help you decide which course is best for you.
1.5 We regret that payment of fees by instalments cannot be accepted.
1.6 The Institut français is closed on Bank Holidays. Courses which fall on these dates have been rescheduled accordingly except for intensive courses for which missed hours will be rescheduled by the tutor after consultation with the students.
1.7 We reserve the right to refuse admission.
1.8 Students are kindly requested to refrain from smoking while on the premises.
1.9 Any refund will only be done by bank transfer. Please note this procedure may take a couple of weeks.
1.10 As part of our service to help you enjoy French culture as well as the language, everyone studying at the Language Centre is entitled to free membership of the Cultural Centre for one year. This includes: a pair of free Ciné Lumière cinema tickets when you first join our Médiathèque; concessionary tickets for the Ciné Lumière for one year; concessionary rates at other cultural venues in London; borrowing rights at the Médiathèque; free advance programmes by post and 10% discount on all purchases at the Cultural Centre’s cafe.
1.11 Group classes are only for learners aged 18 and over except for the Young Learners Programmes.

2. Group Courses Policy

2.1 You will benefit from a 10% discount on all courses costing £310 or more if your payment is received at least 3 full weeks (21 days or more) before the course commences.
2.2 Students sponsored by their employer must supply an official order form from the company stating that the employer will be responsible for the payment of fees. An invoice will be issued upon presentation of the order form.
2.3 If the written request is received less than 10 days before the course starts, any change of course or schedule requested by students is subject to availability and an administrative charge of £30.
2.4 Any change of course or schedule requested by students is subject to availability and an administrative charge of £30.
2.5 Please note that if a course proves inappropriate, transfer to another one is possible only within the same enrolment period.
2.6 We reserve the right to cancel classes with less than 6 students up to 2 business days before a course is due to start.
2.7 A full refund of the course fee paid will be given if a couse is cancelled or closed due to an insufficient number of students, or for any other reason beyond our control. No other cost except the course fee will be refunded.
2.8 Unless otherwise specified, our classes are limited to 15 students per class.
2.9 Tuition fees based on pro rata basis will not be permitted.

3. Private Tuition / ONLINE COURSES Policy

3.1 Full payment must be received at least 1 week before the first class. In some cases a signed purchase order may be deemed acceptable. We reserve the right to cancel lessons if payment has not been made in due time.
3.2 All sessions within a contract of 15 hours or less must be used within 6 months starting the day of the first session.
All sessions within a contract of 16 hours or more must be used within 1 year starting the day of the first session.
Any unused lesson within this time frame will be lost.
3.3 Policy for cancellation/change in schedule:
Should you need to cancel a scheduled lesson, please note that at least 48 hours’ notice is required for face to face lessons, 24 hours’s notice for online lessons (business days).
Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
Requests for cancellations and refunds must be made in writing, before the course commences. The following charges will apply: £30 if the written request is received more than 10 days before the course starts, 30% of the total course fee if the request is received 10 days or under before the first day of the course.
3.4 Transport to the client’s premises is payable by the client only outside Zone 2 of the London Underground.

4. Examinations Rules and Regulations

4.1 Once the deadline for enrolment has passed, examination fees are non refundable and cannot be transferred to a future examination session. No changes (level, DALF specialisation, type of exam) will be accepted once the deadline is passed.
4.2 It is the candidate’s responsibility to check that their name and details are exact and correctly spelt on their confirmation of enrolment, exactly as they appear on their passport. The same details will appear on the candidates’ final certificates. It will not be possible to amend name/detail errors once the diplomas have been printed.
4.3 Any discrepancy between a candidate’s examination registration details and their passport (eg diminutive used instead of full given names) may lead to the candidate being refused access to the examination room.
4.4 Candidates should inform the examination centre should their details change during the examination period (from enrolment to the arrival of diplomas up to 6 months later)
4.5 Examination dates may be subject to alterations or cancellation in cases of force majeure.
4.6 Once set, the schedule of oral examination dates and times may not be altered.
4.7 Oral examinations may take place early in the day / late in the evening. There may be a long gap between a candidate’s oral and written examinations, and oral examinations may be held on a different day to written examinations to accommodate the number of candidates enrolled.
4.8 Oral examinations may be recorded.
4.9 Statements of entry / oral examination schedules will be sent / posted on our website two weeks prior to the examination. Candidates will be either sent a statement of entry or the link to the schedule. It is the candidate’s responsibility to enquire at least one week prior to the examination if they have not received an email from the examination centre, so they can make the necessary arrangements.
4.10 Candidates should arrive 15 minutes prior to the beginning of their examination (according to the times mentioned on the statement of entry or the schedule). Late arrivals will not be accommodated.
4.11 Candidates will be required to bring official proof of identity on their examination days. Only passports, national ID cards and photo driving licences will be accepted. Failure to produce one of the above-mentioned cards will deny candidates access to the examination room.
4.12 TCF candidates will be informed by email whether they have passed or failed. DELF/DALF results will be posted on the Exam Results page of our website. The candidates’ overall and detailed scores will be printed onto their “attestation de réussite” (results certificates). No results or scores will be given by email or phone to candidates.
4.13 Results certificates and diplomas must be collected by the candidate at the examination centre and within two weeks of notification and with official proof of identity. No certificate / diploma will be sent directly to candidates by post.
4.14 Should a candidate find themselves unable to collect their results or diploma, they may write a letter of proxy authorising a third party to collect their documents on their behalf. The letter must be manually signed and bear the name of the candidate, the name of the person collecting their document, the name of the examination and document, and the date. The third party will bring the printed letter, their own passport or photo driving licence, and a photocopy of the candidate’s ID.
4.15 Certificates and diplomas may not be reprinted, unless to amend an error on the original document. Reprints due to unchecked errors will incur an extra charge of £10 per certificate.
4.16 TCF certificates are valid 2 years, and TCF examinations may be re-taken a minimum of 30 days after the last examination, and may be taken as often as the candidate wishes to. DELF-DALF qualifications are valid for life and once passed, may not be re-sat.
4.17 For candidates under the age of 18, the responsibility of all of the above falls on their parents or legal guardians.
4.18 DELF Prim candidates and all candidates under the age of 16 are required to be accompanied by an adult (parent, teacher or guardian) at all times when at the examination centre in between examinations. The responsibility of the child remains with the parent / guardian / teacher. The examination centre cannot accept unaccompanied candidates under the age of 16.
4.19 Parents or guardians of a minor wishing to collect their certificates / diplomas will need to bring their own ID and their child’s ID when collecting the documents.