Terms and Conditions | Institut français du Royaume-Uni

Terms and Conditions

1. General Policy

1.1 Fees are effective from 01/01/2017 and are payable in advance. They are not subject to VAT.
1.2 Payments by card or bank transfer are accepted.
1.3 Fees are exclusive of books (except where otherwise indicated).
1.4 A free evaluation/advice service is provided at the Institut français to help you decide which course is best for you.
1.5 We regret that payment of fees by instalments cannot be accepted.
1.6 The Institut français is closed on Bank Holidays. Courses which fall on these dates have been rescheduled accordingly except for intensive courses for which missed hours will be rescheduled by the tutor after consultation with the students.
1.7 We reserve the right to refuse admission.
1.8 Students are kindly requested to refrain from smoking while on the premises.
1.9 Any refund will only be done by bank transfer. Please note this procedure may take a couple of weeks.
1.10 As part of our service to help you enjoy French culture as well as the language, everyone studying at the Language Centre is entitled to free membership of the Cultural Centre for one year. This includes: a pair of free Ciné Lumière cinema tickets when you first join our Médiathèque; concessionary tickets for the Ciné Lumière for one year; concessionary rates at other cultural venues in London; borrowing rights at the Médiathèque; free advance programmes by post and 10% discount on all purchases at the Cultural Centre’s cafe.
1.11 Group classes are only for learners aged 18 and over except for the Young Learners Programmes.

2. Group Courses Policy

2.1 Starting from 8th May, you will benefit from a 10% discount on all courses costing £310 or more if your payment is received at least 3 full weeks (21 days or more) before the course commences.
2.2 Students sponsored by their employer must supply an official order form from the company stating that the employer will be responsible for the payment of fees. An invoice will be issued upon presentation of the order form.
2.3 Classes are planned for a limited number of students. For this reason fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance. Requests for cancellations and refunds must be made in writing, before the course commences. The following charges will apply: £30 if the written request is received more than 10 days before the course starts, 30% of the total course fee if the request is received 10 days or under before the first day of the course.
2.4 Any change of course or schedule requested by students is subject to availability and an administrative charge of £30.
2.5 Please note that if a course proves inappropriate, transfer to another one is possible only within the same enrolment period.
2.6 We reserve the right to cancel classes with less than 6 students up to 2 business days before a course is due to start.
2.7 A full refund of the course fee paid will be given if a couse is cancelled or closed due to an insufficient number of students, or for any other reason beyond our control. No other cost except the course fee will be refunded.
2.8 Unless otherwise specified, our classes are limited to 15 students per class.
2.9 Tuition fees based on pro rata basis will not be permitted.

3. Private Tuition Policy

3.1 Full payment must be received at least 1 week before the first class. In some cases a signed purchase order may be deemed acceptable. We reserve the right to cancel lessons if payment has not been made in due time.
3.2 All sessions within a contract of 15 hours or less must be used within 6 months starting the day of the first session.
All sessions within a contract of 16 hours or more must be used within 1 year starting the day of the first session.
Any unused lesson within this time frame will be lost.
3.3 Policy for cancellation/change in schedule:
Should you need to cancel a scheduled lesson, please note that at least 48 hours’ notice is required for face to face lessons, 24 hours’s notice for online lessons (business days).
Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
Requests for cancellations and refunds must be made in writing, before the course commences. The following charges will apply: £30 if the written request is received more than 10 days before the course starts, 30% of the total course fee if the request is received 10 days or under before the first day of the course.
3.4 Transport to the client’s premises is payable by the client only outside Zone 2 of the London Underground.